Why is my export missing some emails?
If you tried to export your entire list from "Custom", but are finding some emails are missing - this could be why.
Make sure you are selecting "Include" for the categories at the bottom of your export.
For more information on what these categories mean:
Accept All: Addresses that will initially accept mail for any address, but may not reach an actual inbox. This can also cause a bounce (a failed delivery notification, which gets returned to the sender).
Disposable: Created often by users who do not wish to give their primary address. These are defined as “Risky” because they are temporary and will only be valid for a short period of time.
Role: These generally define a responsibility rather than a person (i.e. support@ or info@) and often are managed by several people. These emails are often associated with more bounces, more unsubscribes, and decreased engagement rates.
Make sure you are selecting "Include" for the categories at the bottom of your export.
For more information on what these categories mean:
Accept All: Addresses that will initially accept mail for any address, but may not reach an actual inbox. This can also cause a bounce (a failed delivery notification, which gets returned to the sender).
Disposable: Created often by users who do not wish to give their primary address. These are defined as “Risky” because they are temporary and will only be valid for a short period of time.
Role: These generally define a responsibility rather than a person (i.e. support@ or info@) and often are managed by several people. These emails are often associated with more bounces, more unsubscribes, and decreased engagement rates.
Updated on: 01/24/2022
Thank you!