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Email List Verification
Understanding the results and other articles.
What are the possible states and reasons for verification results?
Deliverable Accepted Email: Email address exists and is deliverable. Risky Low Quality: Email address has quality issues that may make it a risky or low value address. Low Deliverability: Email address appears to be deliverable, but deliverability cannot be guaranteed. Undeliverable Invalid Email: Email address does not pass syntax validations. Invalid Domain: Email address domain does not exist, is not valid, or should not be mailed to. **Rejecte
How do I export my list?
After your list verification is complete, click on your list and head to the Export page on the left hand side of your dashboard. Here you'll be able to select which email categories you'd like to include in your exported list. You'll also have the option to include/exclude additional filters, such as Free, Role, Accept-All, or Disposable emails. After making your selection, click "Download CSV" or, if you have an integration set up, you can send directly to your integrated service of choice
How do you define each verification category?
These are the 5 different categories you will find once the verification is complete: Deliverable - We can determine with a high level of confidence that the email address is associated with a valid account. Undeliverable - We can determine with a high level of confidence that the email address is not associated with a valid account. Risky - Emails are deliverable, but should be used with caution due to low quality or deliverability. May include Accept All, Disposable, and Ro
What do the numbers next to each email address on my list mean?
Each email verified is given an email quality score, ranking it's deliverability on a scale from 0 - 100. The numbers also correspond with a deliverability category: 0 = Undeliverable 1 - 79 = Risky 80 - 100 = Deliverable.
How long does it take to verify my list?
The time it takes to verify will vary depending on the emails in your list. As your list is verified we begin to show you the results in real-time. We also provide a progress bar which shows how much of your list has already been verified.
Why is my export missing some emails?
If you tried to export your entire list from "Custom", but are finding some emails are missing - this could be why. Make sure you are selecting "Include" for the categories at the bottom of your export. For more information on what these categories mean: Accept All: Addresses that will initially accept mail for any address, but may not reach an actual inbox. This can also ca
How are syntax issues, such as spaces, handled in verification?
Emails, such as emily @emailable.com, will be identified and marked as undeliverable. This way, these issues can be manually resolved and reverified.
Why is my list stuck at 99% processing?
Sometimes you'll see a little stall at 99% because the system will skip over emails that are taking too long and will go back to them at the end and continue to retry. It takes a moment for the last bit to finish up. Don’t worry, it will be finished shortly.
How do I export only deliverable emails?
On the results page, click the Export tab. Then select "New Export". To export only deliverable emails, select the "Guaranteed Delivery" export option and then select "Download as a CSV".
What is the minimum number of emails I can verify?
No list is too small. You can upload a list of any size, but keep in mind the more credits you buy, the more you save!
How are duplicate emails handled in verification?
Each verification request is processed independently and every email address is reverified regardless of past knowledge. You will be charged for every email verification request, regardless of whether the email has been previously verified with our system. However, if the duplicate emails are in the same list, you will not be charged twice.
Understanding Accept-all Verification
Below you will find an explanation of how we process and verify emails belonging to accept-all domains with different characteristics. For some accept-all domains, we can fully verify if an email is Deliverable or Undeliverable. In these cases, results will either be Deliverable or Undeliverable. For some other accept-all domains, we can verify with certainty if an email is Deliverable, but not if it is Undeliverable. In these cases, results will either be Deliverable or Risky with the
“Risky” emails What are Risky emails? “Risky” email addresses are those that have low quality or low deliverability. They may exist but are currently facing technical issues that show very low engagement in that mailbox. We classify them as “risky” because they may cause quality issues for your campaigns. Should I send emails to addresses marked as “Risky”? Although this category may include emails that are technically still deliverable, we recommend you use caution when emailing an