Question 1

How do you define each deliverability category?

Accepted Answer

Understanding the results

How do you define each verification category? (Deliverable, undeliverable, risky etc.)

These are the 5 different categories you will find once the verification is complete:

Deliverable - We can determine with a high level of confidence that the email address is associated with a valid account.
Undeliverable - We can determine with a high level of confidence that the email address is not associated with a valid account.
Risky - Emails are deliverable, but should be used with caution due to low quality or deliverability. May include Accept All, Disposable, and Role addresses.
Unknown - The domain associated with the email address is not responding, meaning we cannot determine the validity of the email account.
Duplicate - The list contains more than one of the same email.

What are the possible states and reasons for verification results?

Deliverable

Accepted Email: Email address exists and is deliverable.

Undeliverable

Invalid Email: Email address does not pass syntax validations.
Invalid Domain: Email address domain does not exist or is not valid.
Rejected Email: Email address was rejected by the mail server because it does not exist.
Invalid SMTP: Mail server returned an unexpected or invalid response.

Risky

Low Quality: Email address has quality issues that may make it a risky or low value address.
Low Deliverability: Email address appears to

Question 2

Launch guide

Accepted Answer

So, what has changed?

Solutions

With Emailable, users will have several options to choose from when verifying their emails.

Bulk

Our Bulk solution makes verification easy. With options to upload from your computer or seamlessly integrate with your email marketing platform, it’ll only take a few minutes to import your list, verify it and view your results. Bulk also includes unlimited customizable exports that can be sent directly to your email marketing platform, or downloaded to your computer.

With Bulk, every email on your list is provided with in-depth deliverability information, including an Email Quality Score that ranks an email’s deliverability on a scale from 0-100, its deliverability category (deliverable, risky, undeliverable), and name and gender information when possible.

Monitor

Automate your list cleaning with Monitor. Simply import your list from the email marketing platform you already use, set your configurations and sit back while your list is automatically verified.

As you add new addresses into your email marketing platform, they will be synced into Emailable, verified, and updated back in your platform directly, so you can have peace of mind knowing that your list is clean at all times. In addition, you can reverify your list at a frequency of your choosing (we recommend to do it daily!) so emails are removed the moment they are no longer deliverable.

API

Built by developers for developers, our API integrates directly into your w

Question 3

My Account

Accepted Answer

My Account

How do I update my account details?

Click on your avatar on the top right corner of your dashboard. From the dropdown menu, select “My Account” to change your user details and password.

Can I delete my account?

We'd hate to see you go! Although if you must, contact us on support@emailable.com or customer support chat, to delete your account.

Where can I see how many credits I have left?

Again, go to the avatar on the top right corner of your dashboard. In the dropdown menu, you will see your current total credit count.

How do I buy more credits?

Navigate to the top of your dashboard and select "Buy Credits". You also can do so in the billing page in your dashboard.

If you don't see a plan that fits the requirements of your business, please reach out to us on chat or at hello@emailable.com.

Can I share my account and credits with my team?

Team accounts allow your team to share one dashboard with individual logins. This way, your team can share credits and access lists that have already been verified.

Invite team members in your dashboard by going to "Account" and inviting them via email.

Is my data safe?

We are committed to providing maximum security for your data and understand its seriousness. For the purpose of identifying whether an email address exists, the verification happens in an online, fully automated system.

To this end, any files that you upload on the system (in bulk verification), get automatically deleted after 3

Question 4

What to expect with Emailable verification

Accepted Answer

Understanding Emailable's verification

What is the minimum number of emails I can verify?

No list is too small. You can upload a list of any size, but keep in mind the more credits you buy, the more you save!

How are syntax issues, such as spaces, handled in verification?

Emails, such as emily @emailable.com, will be identified and marked as undeliverable. This way, these issues can be manually resolved and reverified.

How long does it take to verify my list?

The time it takes to verify will vary depending on the emails in your list. As your list is verified we begin to show you the results in real-time. We also provide a progress bar which shows how much of your list has already been verified.

Why is my list stuck at 99% processing?

Sometimes you'll see a little stall at 99% because the system will skip over emails that are taking too long and will go back to them at the end and continue to retry. It takes a moment for the last bit to finish up. Don’t worry, it will be finished shortly.

Question 5

"Risky' emails

Accepted Answer

“Risky” emails

What are Risky emails?

“Risky” email addresses are those that have low quality or low deliverability. They may exist but are currently facing technical issues that show very low engagement in that mailbox. We classify them as “risky” because they may cause quality issues for your campaigns.

Should I send emails to addresses marked as “Risky”?

Although this category may include emails that are technically still deliverable, we recommend you use caution when emailing any address marked as “Risky” as it may be an Accept All, a Disposable, or a Role address. If you are unfamiliar with any of these terms, read on.

Accept-All: Addresses that will initially accept mail for any address, but may not reach an actual inbox. This can also cause a bounce (a failed delivery notification, which gets returned to the sender).
Disposable: Created often by users who do not wish to give their primary address. These are defined as “Risky” because they are temporary and will only be valid for a short period of time.
Role: These generally define a responsibility rather than a person (i.e. support@ or info@) and often are managed by several people. These emails are often associated with more bounces, more unsubscribes, and decreased engagement rates.

Every list is different, and every company’s threshold for emailing addresses that cannot be specifically defined as “Deliverable” is different.

We recommend you consider the age and source of the d

Question 6

Getting Started

Accepted Answer

Getting Started

How do I get started?

First, create an account, confirm your email address, and head over to your dashboard.

Then, click "Get Started" to add a new list, select your list source, and upload your email list. You will be prompted to purchase credits before verification begins. Emailable will provide you with a status bar showing how many emails have been verified. Click “View Results” to see the verification results in real-time.

What kind of file format does Emailable accept?

In order for our system to accept and process your email list properly, you’ll need to upload it as a CSV (.csv), Excel (.xlsx), or Text (.txt) file.

In the file, you can have other columns, as long as you have all the emails in the same column, and only 1 (one) email per row.

How does Emailable’s email verification work?

The Emailable platform validates your email lists in real time using a diverse set of strategies specifically designed to provide you with the most accurate results. While we can’t explain every step in our process (that would give away our secret sauce), we are happy to share the basics.

We determine if the email address is syntactically valid. We start by checking for the obvious components of a valid email address, like an @ symbol and a properly formatted domain. We also run various other checks that may be domain specific.
We check if the email fits the criteria for any of our denotations (free, role, disposable, etc).
We check that th

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